OUR RETURN POLICY

ANY PRODUCTS PURCHASED FROM THE FUNNEL CAKE COMPANY ARE THE HIGHEST STANDARD PRODUCTS AVAILABLE.

OVER THE PAST 15 YEARS OF USING UPS, WE HAVE HAD ALMOST NO PROBLEMS. LESS THAN 1 TENTH OF ONE PERCENT OF OUR THOUSANDS OF SHIPMENTS HAVE BEEN DAMAGED OR LOST IN TRANSIT. TO DATE WE HAVE HAD ABSOLUTELY NO PROBLEMS IN ANY STATE EXCEPT CALIFORNIA.

IF YOU LIVE IN CALIFORNIA YOUR CHANCES OF DAMAGED PRODUCTS FROM US IS NEARLY DOUBLE THE CHANCE OF ANY OTHER STATE. WE HAVE NO IDEA WHY, BUT IT'S SIMPLY A FACT IN OUR EXPERIENCE.

SHOULD YOU ENCOUNTER A PROBLEM OUT OF THE ORDINARY, WE WILL REFUND THE PRICE YOU PAID (MINUS ANY SHIPPING COSTS YOU PAID) FOR THE PRODUCT IF THE FOLLOWING CONDITIONS ARE MET:

1. IN MIX SALES, WE ONLY ACCEPT RETURNS ON UNOPENED CASES OF MIX. THEY MUST HAVE NOT BEEN OPENED, TORN, OR DAMAGED IN ANY WAY TO BE RETURNED. IF YOU DECIDE YOU DON'T WANT THE SHIPMENT AT ALL DUE TO CHANGING YOUR MIND, YOU WILL BE CHARGED THE RETURN SHIPPING COSTS ALSO.

b. WE WILL PROVIDE YOU A COPY OF THOSE RETURN SHIPPING CHARGES WE ARE CHARGED WHEN WE ISSUE YOUR REFUND. IT IS NORMALLY THE SAME CHARGES YOU PAID FOR SHIPMENT TO YOU AT THE TIME OF PURCHASE DEPENDING ON FUEL SURCHARGES ON THE DATE WE'RE BILLED. ALL SHIPPING NOW DEPENDS ENTIRELY ON THE DAY OF THE SHIPMENT AS TO SURCHARGES ADDED BY THE SHIPPERS.

2. ON ANY NEW EQUIPMENT WE SELL, ALL NEW EQUIPMENT COMES WITH THE NORMAL MANUFACTURERS WARRANTY AND WE DO NOT ACCEPT RETURNS ON THAT EQUIPMENT. ALL PROBLEMS WILL HAVE TO BE DIRECTED TO THE MANUFACTURER OF THE EQUIPMENT PURCHASED. WE WILL TRY TO ASSIST YOU CONTACTING THE MANUFACTURE IF NECESSARY, BUT THAT IS THE LIMIT OF OUR INVOLVEMENT.

3. WE ARE NOT RESPONSIBLE FOR DELAYS IN SHIPMENTS. ALL ORDERS ARE NORMALLY PROCESSED AND SHIPPED WITHIN 24 HOURS, BUT MAY BE DELAYED BY CIRCUMSTANCES BEYOND OUR CONTROL. ABSOLUTELY NO REFUNDS WILL BE MADE FOR ANY SHIPMENT DELAYS.

4. WE ARE NOT RESPONSIBLE FOR ANY ITEM DAMAGED IN SHIPMENT TO YOU. IF YOU HAVE DAMAGE TO THE PACKAGING WHEN IT ARRIVES, MAKE THE DRIVER MAKE A NOTE OF THE DAMAGE IF YOU ACCEPT DELIVERY, AND YOU WILL BE RESPONSIBLE FOR FILING A CLAIM FOR ANY UNSEEN DAMAGES TO GET YOUR MONEY BACK.

b. OR REFUSE DELIVERY AND MAKE THE DRIVER NOTE THAT ON YOUR SHIPPING DOCUMENT (OR DELIVERY INVOICE) AND SEND US A COPY OF THAT FOR US TO FILE A CLAIM WITH THE CARRIER AFTER THEY RETURN THE SHIPMENT TO THE ORIGIN OF THE SHIPMENT. IF WE FILE A CLAIM FOR DAMAGES, YOU AGREE BY ORDERING FROM US THAT YOU WILL WAIT TO BE REIMBURSED UNTIL WE RECEIVE PAYMENT FROM THE CARRIER.

5. ALL RETURNS HAVE TO BE FREIGHT PREPAID BACK TO US AT YOUR EXPENSE WITHIN 15 DAYS OF DELIVERY TO YOUR ADDRESS. THEY MUST ALSO BE INSURED FOR THE AMOUNT OF THE REFUND OF THE PURCHASE PRICE YOU EXPECT TO BE PAID BY US. NO EXCEPTIONS!  YOU ALSO AGREE THAT ANY RETURNS TO US THAT ARE DAMAGED IN SHIPMENT TO US WILL DELAY YOUR REFUND UNTIL WE HAVE FILED A CLAIM AND BEEN PAID BY THE CARRIER.

Returns will be sent shipping and insurance pre-paid to:

The Funnel Cake Company
Web Sales Warehouse
416 Forrest Springs Drive
Gatlinburg, TN  37738

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